Pestle Analysis And 5 Forces Analysis Essays

Pestle Analysis And 5 Forces Analysis Essays Pestle Analysis And 5 Forces Analysis Essay Pestle Analysis And 5 Forces Analysis Essay Although it has been nearly 4 years since the destruction of the twin towers in the US, terrorism remains a very real threat in much of the world, and a powerful political and economic influence on business. The political unrest caused by insurgencies is very detrimental to the economic situations of countries, affecting economic factors like interest rates, consumer spending, and foreign investment. Terrorism is especially relevant to the confectionery industry terrorist attacks have taken the form of food poisoning in the past1. Companies in the confectionery industry will have to select the countries that they operate in wisely, and take the necessary security measures to ensure that their products are not tampered with. The ALF in 1984 claimed to have poisoned MARS Bars in the UK. Every MARS candy bar in the UK was removed from the shelves at a cost of over 3 million pounds. Again, in 1988, the ALF terrorists poisoned a lot of confectionary sugar at a Swiss chocolate factory with rat poison and sent the results to the media. As a result the company had to halt production and clean the factory at a cost of over 30 million US Dollars. An economic trend with profound effects on operations of Western European confectionery companies has to do with the cost of labour. Growing wages are currently pushing production of confectionery products out to Central and Eastern Europe. In particular, the Czech Republic is emerging as new centre for European confectionery production2. Companies that do not quickly adapt to this trend will find themselves at a cost disadvantage, which will hinder their competitiveness in the industry. Changes in world demographics also have weighty sociocultural implications for the confectionery industry. Western European populations are growing very slowly and in some instances actually declining (Eastern European countries have negative growth rates) while Africa, parts of Asia and South America have rates of population growth near 3 percent per year. Europe is also said to have an ageing population, whereas Africa, South America, and most of Asia have populations that consist of 30-40% who are under the age of 15 (See Appendix A). There is a grave threat for confectionery companies operating in European countries due to the declining and aging population. An extremely substantial portion of the confectionery market is made up of children; even adult purchases are often motivated by children. These threats have to be addressed in order to maximize profits in the industry. The growing populations in Asia and South America, on the other hand, are a source of much opportunity. Tho ugh they are outside of the Western European market, it would be wise for the large multinationals to start giving them more attention. Perhaps marketing strategies in Europe may need to be adjusted while using the original strategies to penetrate Asia and South America further. A relevant sociocultural trend occurring in developed countries today is increased health consciousness; there is growing public concern over the ingredients in products, appropriate labelling, and other related health issues. Consequently, ethical marketing is becoming more prevalent, both in Europe and in the United States3. Much of the focus has been on childrens diets being loaded with sugar, salt and fat, as well as the related issue of childhood obesity. In the UK, Martin Paterson, Deputy Director General of the Food and Drink Federation made a statement to the press in February 2003 in response to heightened media coverage of the ethics of targeting children with food and drinks, saying advertisements should not: Encourage children to eat or drink frequently throughout the day; condone excessive consumption; suggest confectionary or snacks should replace balanced meals; take advantage of childrens natural sense of loyalty4. This trend has legal implications as well. The food industry is finding itself increasingly under pressure from legislators to accurately inform customers of the nutritional value of their products5. Confectionery companies will have to adapt to the laws that are passed due to these changes in consumer lifestyles and perceptions, or face legal consequences. Growing health consciousness has sparked the pursuit of healthier chocolate. For example, recent research has shown that natural cocoa contains the highest capacity of the antioxidant procyanidin6 has allowed for technological developments such as the process of retaining polyphenols in cocoa beans throughout chocolate processing7. Another technological development resulting from growing concern for the environment is the use of biodegradable wrappers. Australias confectionary manufacturer Cadbury Schweppes was the first manufacturer in the world to implement a new form of environmentally friendly packaging in 2003. They used the biodegradable polymeric material for packaging Cadbury Milk Tray Chocolates8. These new developments are vital opportunities for the industry in its current situation, and if exploited, may be the means by which companies can quell some of the threats brought about by the sociocultural trend of increasing health consciousness. Threat of Entry Entering the industry to compete with the leading players is extremely difficult. Scale economies in production, research, and marketing are very high. In the two years from December 2002, Mintel (2004) recorded nearly 300 new product launches into the chocolate confectionery market and an average of à ¯Ã‚ ¿Ã‚ ½8.67 million spent by the top three advertisers in the industry. Product differentiation is also a powerful entry barrier. Branding plays a key role, particularly in the impulse market. And according to Porter (1985, p. 135), overcoming customer loyalty towards more venerable players is likely to cost new entrants substantial amounts. Capital requirements are also very high. One of the market leaders, Cadbury Schweppes, had tangible fixed assets amounting to à ¯Ã‚ ¿Ã‚ ½1.63 billion and total assets amounting to à ¯Ã‚ ¿Ã‚ ½9.7 billion in 20049. Overall, the huge investment needed to create and maintain a market-leading brand means that it is difficult for smaller, or new, pl ayers to enter the market (Mintel, 2004). Bargaining Power of Suppliers The main inputs for the manufacture of confectionery include dairy products, sugars, cocoa and other ingredients. Since these products are commodities, which can hardly be differentiated and do not imply high switching costs for buyers, their suppliers have little bargaining power over chocolate manufacturers (Porter, 1985, p.137). However, there are also more specialist additions supplied to the industry, such as flavours, fragrances, chemicals, and machinery for cocoa processing and confectionery manufacturing. These suppliers would have more bargaining power than those previously mentioned since the products that they supply are more specialized, and imply higher switching costs (Porter, 1985, p.137). A chocolate manufacturer would, for example, be highly dependent on the company that supplies it with machinery. The supplier would be responsible for things like training employees to use the machinery as well as its service and maintenance. Intensity of Rivalry However, it is the larger players that dominate the market, particularly for chocolate confectionery. Branding plays a key role, particularly in the impulse market. The investment needed to create and maintain a market-leading brand has meant that it is difficult for smaller, or new, players to enter the market. As with other food sectors, there are considerable legislative needs to be met, which requires a larger scale of activity in order to operate profitably. Consumers of chocolate bars and confectionery are very price conscious, especially on basic items. The market is highly competitive and price-cutting is widespread. Retail prices and margins vary widely according to product and outlet. Prices in large food stores, especially for products sold under distributors brands, are much lower than those of products retailed by other miscellaneous shops and this has been an important factor in the growth of own labels in this market. Bargaining Power of Buyers The retail distribution of take-home and eat-later confectionery is basically done through two groups of channels, i.e. multiple grocers and impulse retail channels. Like with most food products, the major multiples have substantial buying power, and often buy directly from chocolate manufacturers. This is primarily because they buy in very large volumes and because they are highly concentrated. It is also because the product is not of strategic importance to the retailer, since large groceries and supermarkets offer a wide range of products and even offer own-brand ranges. The impulse market experiences a higher level of distribution through smaller outlets such as kiosks, confectioners, tobacconists, and food courts. These outlets have much less bargaining power and According to a retail panel, 87 per cent of the value of sales of chocolate bars of all types went through large grocery outlets in 1995 while the market share of small grocers shops was 13 per cent.

Globalization and chronic poverty and health Essay

Globalization and chronic poverty and health - Essay Example ement of people and resources thus results into child labor, loss of middle class jobs, capitalism, destruction of environment, and obliteration of indigenous cultures thereby leading to increased inequality (Milanovic, 667). In this respect, the poor continue to remain poor while the rich continue to accumulate wealth. Persistent inequality results into a vicious cycle of poverty in which the poor cannot take their children to school hence their children will not get better jobs due to increased competition in the job market and will continue with a generation of chronic poverty. Chronic poverty can be defined as a situation in which individuals are experiencing significant incapability deprivations for a longer period of time often more than five years (Hulme and Andrew, 403). Chronic poverty is closely linked to health standards. Research has shown that where there is high poverty index, the health standards are likely to be compromised. This is because individuals are not able to meet the basic nutritional, sanitation and hygienic standards. In this regard, they are left more susceptible to both communicable and non communicable diseases including nutritional deficiencies. Trends in globalization have therefore resulted into increased income inequality therefore leading to persistent chronic poverty and deteriorating health status among the poor. Forces of globalization play a key role in shaping political, economical and social policies that are adopted by governments. In the face of globalization, many poor countries do not gain from the increased interconnectedness because of increased competition hence even domestic policies in poor countries trend to favor developed countries. This inequality results into social injustice for the chronically poor population. Milanovic (669), views social justice as a matter of life and death since it affects the way people live, their consequent chance of illness and their risk of premature death. This is the reason why

Masculinity and Fight Club Research Paper Example | Topics and Well Written Essays - 1250 words

Masculinity and Fight Club - Research Paper Example Palahniuk, the author of Fight Club, recognizes that the concept of internalized oppression continually implies the likelihood of ones somehow transcending or mastering the admittedly deeply oppressive system by which the main characters are articulated as a sexed subject. Masculinity allows Palahniuk to unveil problems and weaknesses of pop culture and place a modern man in this new society. The main character, an unnamed narrator, suffers from depression and anxiety caused by poor job conditions and low salary. It assumes that a line of demarcation can be clearly drawn between tyranny and liberation, between inside and outside, and works to reify these binary oppositions. To some extend, fatally mortgaged to bourgeois individualism, it insists (like so many twelve-step programs) that one can obtain a cure by an act of will (which looks to me far more like an act of repression). Thesis The theme of masculinity helps the author to depict the culture of violence, cruelty and oppression created by pop culture and its values. For as the narrative makes clear, the sexual identity is finally revealed to be fictive, which is to say, strictly relational and dependent upon the roles assigned the participants by a particular scenario. The narrator describes his state as: â€Å"This week the insomnia is back. Insomnia, and now the whole world figures to stop by and take a dump on my grave â€Å"(Palahniuk 1999, p. 88). In becoming a spectacle, â€Å"another man,† the main character accedes to the new economy of desire that insists on the unique nature of identities. It also bears witness to the vexed relation between the political and the sexual in American culture and the fact that queer identities at once disrupt the binary opposition between the public and the private and reinforce the belief that the private is the central determining feature, not just of subjectivity, but of the social as well (Connell, 2005). The symbol of the fight club is the main image of masculinity

Business Operations Of Tk Maxx UK

Business Operations Of Tk Maxx UK TK Maxx, part of the Massachusetts based TJK inc. Group of companies, opened its first store in Bristol in 1994, There are now over 260 TK Maxx stores across the UK, Ireland, Germany and Poland. TK Maxx is still a relative new concept. TK Maxx is unique and has no direct competitors. Everything TK Maxx is different. The heart of TK Maxx success lies in business model of offering greater designer labels for up to 60 percent less. The relationship with those labels and designer is critical. TK Maxx talented buyers negotiate fantastic deals from a huge number of suppliers all the way through the season, scouring the fashion and style markets across the world to seize buying opportunities whenever they find them. Company labels for fewer concepts are called off-price retailing and were introduced to the UK from the States in 1994. TK Maxx is still the only fashion off-price retailer in Europe. Designer in a modern and simple way, our stores deliver a smart, no frills shopping experience. This allows us to run a cost-efficient operation and company dont pass on any hidden costs to their customers. The commercial object is to make TK Maxx a household name, synonymous with being smart. TK Maxx has over 500 people at home office, over 10,000 people working throughout the UK and Ireland in their stores and distribution centres. As a progressive, fast paced business the work ethos is high energy. Company describe their business as being accessible, down to earth, friendly, a great leveller, not intimidating. Similarly, our people share a real passion for fashion, are enthusiastic, make the most of opportunities, are individual, resilient and determined to succeed. TK Maxx is the 10th largest fashion retailer in the UK (TNS Fashion Tracker) TK Maxx is the UKs fourth favourite retailer, the third favourite clothing retailer and the UKs favourite shoe retailer for 2009. (Verdict Retail Group). A typical TK Maxx store has over 50,000 items in stock and receives 10,000 new items every week. While TK Maxx is best known for fashion, dont forget our stores sell fabulous accessories, luggage, toys and home ware. Shopping works up an appetite, so Cafà © Maxx is in our stores in Ayr, Swindon, Cardiff, Thurrock, Purley Way and Croydon, TK Maxx value diversity, encouraging different vies, backgrounds and origin. Company are constantly diversity ways in which TK Maxx can make a difference to peoples lives. TK Maxx raises money for charities NCH, Enable Ireland, Cancer Research and Comic Relief. 1(www.TJX.com) Back Ground of Change That exists in Todays Economy Introduction to Change Change is the vital factor for development either business or human, if the human history taken into place as a sample of change, it clearly speak human developed by the change for example human had not had apparel to wear but no human has got cloth industries. There so many example of change, which are obvious and clear brought revolution, as Gues (2010) described to cope with a changing world, an entity must develop the capacity of shifting and changing of developing new skills and attitudes; in short, the capability of learning 2(O Gues Todays Business Magazine January 2010) Change management So we can say that change management is the method, implements and practice to handle the people in business change to achieve the vital business results and to recognise that business change successfully within the social infrastructure of the organisation. The management of change also is practice entail in new values, behaviour and customs within an organisation that help new ways of works and reduce challenges to change, developing harmony among consumers and stake holders on particular changes shaped to better meet their requirements; and planning, testing, and implementing all aspects of the evolution from one organisational formation or business methods to another. Today Economy Globalisation Globalisation is a social, economic and cultural fact which the entire world and now the world become a global village. The progress towards the growth of economic and social ties between countries through expands of corporate institutions and the commercial philosophy that leads to the shrinking of the world in economic terms. Globalisation increases the trust of economies on each other, create the opportunities to be able to buy and sell the goods in any country in the world and it provide the chance for labour and assets to put anywhere in the world. Now the world is the global village and it makes happened with the help of technology, communication networks, internet, growth of economy and progress towards the free trade. There is nothing to be hidden in this world. Todays Economy After taking a beating in the Recession, the world economy is at last starting to turn the corner. There are some indications that recovery is on the way. Businesses are booming. Companies are hiring peoples and the important engine of the economy customer is getting up off the mat and spending money once again. This economy change awake up the shareholder interest towards there business and they want to make the maximum profit and increase the market share of their organisations. Bureaucratic Organisation Max Weber is one of the most leading promoters of bureaucracy. As he described The decisive reason for the advance of bureaucratic organization has always been its purely technical superiority over any other form of organization. The fully developed bureaucratic mechanism compares with other organizations exactly as does the machine with the non-mechanical modes of production. 5.Max Weber (1864-1920) Bureaucratic organizations are suitable in steady environments and for schedule tasks and skills. Bureaucratic structures have plain, well-defined, centralized, vertical hierarchies of command, power and control. Effectiveness and certainty are highlighted through specialization, consistency, and formalization. This results in strictly clear jobs, technologies, and processes. This organisational structures, processes, and roles are like a machine in which each part of the organization does what it is designed to do, but little else. 5.Leo Lingham (2008) Strengths and Weaknesses of Bureaucratic Organisation. The strengths of a bureaucratic organization are first it gave the more command over the employees with clear rules and regulations. In the bureaucratic organisation no confusion as the reporting relationships is clear and well defined. The system is centralized and all the decisions can be monitored. There is consistency and everyone has to follow the same procedure. With many benefits there are some demerits of the Bureaucratic Organisation like the decision making and all the other processes are very slow. The jobs may become boring for the employees. The communication has passed through so many levels that it gets deformed. Too much control depresses originality and creativity. Organisation Development Organisation Development is a planned interference. They are policy consist of specific activities designed to effect change in some side of an organisation. Much interference has been developed over the years focus on different problems or creates different results. However, they all are stepped toward the aim of improving the complete organisation with change. In simple words, organisations that wish to get a high degree of organisational change will employ a full range of interventions, including those planned to change person and group performance and approaches. Individuals trying smaller changes will stop short of those targets, implementing interventions targeted first operating strategies, management structures, employees skills, and workforce policies. Specially, organization development programs will at once add more than one of these interferences. Task Two Develop system to involve appropriate stakeholders in the introduction of change. Change cases (Bennett 1997) are used to describe new potential requirements for a system or modifications to existing requirements. Change cases are modelled in a simple manner. You describe the potential change to your existing requirements, indicate the likeliness of that change occurring, and indicate the potential impact of that change. Figure 1 presents two change cases, one potential change that is motivated by technical innovation ¾in this case the use of the Internet ¾and a second by a change in your business environment. Notice how both change cases are short and to the point, making them easy-to-understand. The name of a change case should describe the potential change itself. Reason of Change Tk maxx is the fast moving business during the credit crunch company face economic crises. Now globally business environment change, companies are going towards recovery from credit crunch. Tk maxx realise that it is the best time to implement the change in the organization. Company analysis by third party to review the business stretcher of the company and the main object was to reduce the cost, improve the efficacy and increase the profit and important of all if the world economy faces crises in future company should be effected at minimal. TK Maxx New System TK Maxx developed system name as BEST. This new system include these main changes from top to bottom Change in Hierarchy Introduce New Log in and Log out Change in product Availability Major Changes in Stores Change in Hierarchy TK Maxx changes the hierarchy of the organisation. In previous system one district manager see the seven stores but now one district manager handle the seventeen stores. TK Maxx has the 260 stores around the UK and Europe so where company has the 37 district now it has only 15 managers. According to this change company will save 22 district managers salaries. On the other hand as a result extra work load on the remaining managers and it can affect their efficiency. Company is taking a bureaucratic decision to eliminate the line managers designation as supervisors and also reduced their annual salaries. Introduce New Log in and Log out Company moved from manual Log in system to electronic system. Company will placed a punch machine in every store for Log in and Log out. This change will help to reduce the issues of employees regarding work hours. Change in Product Availability TK Maxx change their product availability cycle. First company purchase officers made purchase from the around world but this purchase was not according to the demand of store managers. In new system store managers will place a request first according to their demands. TK Maxx head office process this request immediately and will deliver once a week. Major Changes in Stores In new system the fitting room sequence will change. Company will change the floor maintenances cycle. There will be one associate is every time available to maintain the floor. Product availability was the major issue. Products are going in the shelf throughout the day. According to this new system all the products will be in the shelf before 12:00 pm. Suggestions for Appropriate Model for Changes Company has changed its Bureaucratic atmosphere, so it utilized the manpower in a sophisticated way and save the cost of many district managers. Through the new login system company all save the time of management and as well the fare and clean job timing of company employees. Company change the product availability sequences to available the product on managers demand and also change the maintainers sequence. Results of this change are cost effectiveness and effective communication from management to there employees. To enhance the quality control process, company should hire good, experience and professional staff because now a days it is the marketing trend that products always sell on the behalf of quality, features, benefits and excellent presentation. There is no need of separate training manager. Company should give this responsibility to HRM department so by adopting this change company can save budget. Company should launch some incentives for employees because motivation in all types always motivates to employees and these employees are the back bone of company.

Rest of the play Essay

As you saw in the play when the girls played on there own they liked to play games such as â€Å"house† where they would act as grown up mothers etc. when the girls play on their own there behaviour seems different as they would act in a sort of feminine way which they wouldn’t act in front of the boys. The boys however like to play rough and adventurous games like chasing squirrels, having fights or pretending to be the Itie, which they wouldn’t do in front of the girls. Where as when the girls are together with the boys they do not act or play in the same way, as they would do when they are alone instead they play games, which are far more different. This is because girls aren’t comfortable with the boys watching them and playing the games that they played and in the same way the boys aren’t comfortable or used to the girls playing the same games they would like to play. I would like to conclude that the games the boys and girls play are in effect with what is going on around them which then was World War II which explains why the boys are influenced to play Such games as pretending to be the Itie and girls playing house.  Interviewer:  5/ The children used a lot of swear words, why was that?  Mr Potter:  When the girls were playing together with Donald and they pretended to be adults they used a lot of swear words â€Å"I should bloody damn and bloody blast and bugger flaming bloody think so and all.† They did this because they thought that was how  Adults spoke to each other for example their parents, and especially during then it was World War II so their parents would be angry with the Germans and using bad language a lot so the children would pick up from them. Interviewer:  6/ A lot happens in a short space of time, why did you decide to have all the events happen in one afternoon?  Mr Potter:  As you saw from the beginning of the play there is already some dramatic things happening when Angela and Audrey were playing with Donald they start to bully him by calling him names etc. â€Å"Donald Duck! Donald Duck! Quack! Quack! Quack! Donald Duck! Quack! Quack!† and Audrey also says something very important which adds tension to the play when she says, † You’ll die in a minute though. Really die, I mean.† Since then there has been dramatic highs and lows such as killing the innocent squirrel â€Å"‘course him is. Deader than dead.† As we go on through the play more drastic things happen which all finally leads up to the killing of Donald that ends the play. Through the whole play this would have added tension And kept the viewers in there seats. I did this because I think it makes the play very exciting. During this play I think as you saw the children’s attitude has changed dramatically because at the beginning they were all bullies and didn’t like Donald  But in the end they became shocked and regretted everything they did. I did this to try and show people that not to do something they would regret e.g. bullying. Interviewer:  7/ Donald dying at the end was a shock, why did Donald have to die at the end?  Mr Potter:  I decided to have Donald dying at the end as I thought it would make the play more exciting because the audience would be expecting the play to finish with a happy ending but by making Donald die at the end it would shock and excite the viewers and it would finish of with a dramatic end. I also decided to make the play even more exciting by constructing it so that when the barn that Donald was inside was burning to change the scenes from the barn to the children and so on for six scenes. I did this because it would add tension to the play and also make the viewers even More tensed and excited.  Interviewer:  8/ The ending was very sad, but I thought the children acted strangely, can you explain what happened?  Mr Potter:  As you saw in the end of the play after the children killed Donald they were all shocked and stunned because they did not expect to kill him. They were all thinking that they would lock him in the barn as a joke then let him out but they did not realise the severe consequences of there actions. After however they found out that they had actually killed him they were all shocked and didn’t know what to do and sat apart because they were all in there own world thinking about what they had done to Donald and what would happen to them and what there parents will say or do which they couldn’t talk about together. But when they spoke to each other they were all trying to deny the fact that they did it or any of the others did it and all of the children tried to prove there innocence † I byunt going to get the blame for it. I never did anything. I wasn’t even holding the door.† this shows that they were in a state of shock about what happened and felt emotional and regret full. Interviewer:  9/ That poem at the end is moving, how does it link in with the rest of the play?  Mr Potter:  The poem is to show that in our childhood we are always happy and enjoying ourselves but there comes a time when all the fun we have comes to an end and our childhood will never come back to us again and all our happy days are over. â€Å"The happy highways where I went and cannot come again.† So it’s to say that our childhood only comes once and never comes again. Interviewer:  10/ Thank you Mr Potter, is there anything else you would like to add?  Mr Potter:  Well I would just like to say that although this is a short play I think it certainly summarises a lot of important issues such as bullying and that people should not do anything they would regret such as bullying and it just shows how all children’s childhood begins and how it ends and I think that this play has a certain theme don’t do anything in your childhood that you will later come to regret and you should certainly live it to the end with happy memories.

Ptcl Report

1. Introduction: Pakistan Telecommunication Company Limited  (PTCL) is a  mega corporation  and a leading telecommunication authority in the  State of Pakistan. The corporation provides and enforces policies for the telephonic services nation-wide and is the backbone for country's telecommunication infrastructure despite arrival of a dozens other telecommunication corporations, including  Telenor Corps  and  China Mobile Ltd. The corporation managed and operates around ~2000 telephone exchanges across the country, providing the largest fixed line network.Data and backbone services such as GSM, CDMA, Broadband Internet, and IPTV, wholesale are an increasing part of its business. From the beginnings of Posts ; Telegraph Department in 1947 and establishment of Pakistan Telephone ; Telegraph Department in 1962, PTCL has been a major player in telecommunication in Pakistan. Despite having established a network of enormous size, PTCL workings and policies have attracted regul ar criticism from other smaller operators and the civil society of Pakistan.Pakistan Telecommunication Corporation (PTC) took over operations and functions from Pakistan Telephone and Telegraph Department under Pakistan Telecommunication Corporation Act 1991. In 1995, Pakistan Telecommunication (Reorganization) Ordinance formed the basis for PTCL monopoly over basic telephony in the country. The provisions of the Ordinance were lent permanence in October 1996 through Pakistan Telecommunication (Reorganization) Act.The same year, Pakistan Telecommunication Company Limited was formed and listed on all stock exchanges of Pakistan PTCL launched its mobile and data services subsidiaries in 2001 by the name of Ufone and PakNet respectively. None of the brands made it to the top slots in the respective competitions Lately, however, Ufone had increased its market share in the cellular sector. The PakNet brand has effectively dissolved over the period of time. Recent DSL services launched by PTCL reflect this by the introduction of a new brand name and operation of the service being directly supervised by PTCL. . 1 Vision To be the leading Information and Communication Technology Service Provider in the region by achieving customer satisfaction and maximizing shareholders' value’. The future is unfolding around us. In times to come, we will be the link that allows global communication. We are striving towards mobilizing the world for the future. By becoming partners in innovation, we are ready to shape a future that offers telecom services that bring us closer. 1. 2 Mission To achieve our mission by having: An organizational environment that fosters professionalism, motivation and quality * An environment that is cost effective and quality conscious * Services that are based on the most optimum technology * â€Å"Quality† and â€Å"Time† conscious customer service * Sustained growth in earnings and profitability 4. SERVICES OF PTCL Pakistan Telecom munication Company Limited not only Provides Conventional telephone facilities, it also offers optical fiber services to the private sector. We will briefly discuss below the product lines being offered by the PTCL.Basically PTCL divide their services into two parts. 1 Services for consumers2. Services for corporate customers 4. 1 Services for Consumers These services are basically for the common users (Individual/home users) those use telephone in their home/work place and they are basically non business users. a) New Telephone Connections: As mentioned earlier, PTCL is presently the only telecom company, who provided fixed-line telephony in the country. So whenever, any Private business concern or any individual needs a new telephone connection for provision of telephone service. ) Value Added Services: CLI (Caller’s Line Identification) Caller Line Identification (CLI): Calling line Identification (CLI) allow customers to identify the caller before picking up the phone rec eiver. To subscribe to CLI services, customer needs a telephone set with display capability or a CLI device attached to the phone. Thereby generating an account on I/N platform and any call made from that telephone will be charged to this account. The service will provide state of art technological facilities to the subscribers. 5. CUSTOMER CARE & CUSTOMER SERVICES DEPARTMENTPTCL has established its Customer Services Department at different levels the overview of the said department is as follows. Corporate  Customer  Care  Center  Operation  Region  Level Customer  Services  Centers  Tensile  Level Toll  Free  Help  Lines  for  Complaint  &  Enquiry now we briefly introduce the functions of these: Corporate Customer Care Center  to facilitate Corporate Customers PTCL has established Corporate Customer Care Centers at all Operation Regional Head Quarter Level, in all the meager cities countrywide. The Corporate Customers can get their problems res olved under one roof in a one window environment by dialing UAN 111-20 20 2.The Customer Relation Officers register the complaints & forward these to the related office. Customer Services Centers to facilitate consumers PTCL has established Customer Services Centers at all Tensile Level cities/offices. Here the consumers can use Fax Facility, Voice Telephony for  Local/NWD/ISD dialing. On divisional Offices Level duplicate phone bills may also be obtained from C. S. C’s. Toll Free Help Lines PTCL offers state-of-the-art call center network to its all type of valued customers for  convenient frequently asked Questions, Complaints regarding their services, T/No enquiry.The following three Toll Free T/Numbers are available for this purpose. a) 1236 (Service Activation) This toll free No is used to change the tariff packages of land line, WLL (V-fone),v PTCL phone n net service activation, & for Broad Band customers. The service activation is electronically ordered & activate d within 24 hours through concerned department) 1217 (Telephone Directory)This facility is also Toll Free & is used to obtain the telephone numbers of some specific subscribers (College, Govt. offices, Private offices etc. ).This is centralized & is being used as Telephone Directory) 1218 (Land Line Complaints 6. Projects and Assignments During Internship I was assigned to submit the daily market visit report to the consultant officer in which I had to find out the new costumers as well as to write down the complaints of the costumers regarding the products they use or any suggestions were always welcomed. Also I was assigned to meet at least 15 prospects and make them aware about Products and services like BB, Evo, IPtv, D-SET, H-set, Pstn, and Tab For this publicity I was trained for one week to make right publicity about the organization. . Recommendations: * Pakistan Telecommunication Company should Increase Publicity and Advertisement Activities. * Recruitment and selection opp ortunities should be increased. * Free Seminars should be organized. * They should not only focus on metropolitan cities but also should take close attention to the rural areas and small towns. * They should improve their Costumer care services. * To increase their sell activities they should create better strategies. Ptcl Report 1. Introduction: Pakistan Telecommunication Company Limited  (PTCL) is a  mega corporation  and a leading telecommunication authority in the  State of Pakistan. The corporation provides and enforces policies for the telephonic services nation-wide and is the backbone for country's telecommunication infrastructure despite arrival of a dozens other telecommunication corporations, including  Telenor Corps  and  China Mobile Ltd. The corporation managed and operates around ~2000 telephone exchanges across the country, providing the largest fixed line network.Data and backbone services such as GSM, CDMA, Broadband Internet, and IPTV, wholesale are an increasing part of its business. From the beginnings of Posts ; Telegraph Department in 1947 and establishment of Pakistan Telephone ; Telegraph Department in 1962, PTCL has been a major player in telecommunication in Pakistan. Despite having established a network of enormous size, PTCL workings and policies have attracted regul ar criticism from other smaller operators and the civil society of Pakistan.Pakistan Telecommunication Corporation (PTC) took over operations and functions from Pakistan Telephone and Telegraph Department under Pakistan Telecommunication Corporation Act 1991. In 1995, Pakistan Telecommunication (Reorganization) Ordinance formed the basis for PTCL monopoly over basic telephony in the country. The provisions of the Ordinance were lent permanence in October 1996 through Pakistan Telecommunication (Reorganization) Act.The same year, Pakistan Telecommunication Company Limited was formed and listed on all stock exchanges of Pakistan PTCL launched its mobile and data services subsidiaries in 2001 by the name of Ufone and PakNet respectively. None of the brands made it to the top slots in the respective competitions Lately, however, Ufone had increased its market share in the cellular sector. The PakNet brand has effectively dissolved over the period of time. Recent DSL services launched by PTCL reflect this by the introduction of a new brand name and operation of the service being directly supervised by PTCL. . 1 Vision To be the leading Information and Communication Technology Service Provider in the region by achieving customer satisfaction and maximizing shareholders' value’. The future is unfolding around us. In times to come, we will be the link that allows global communication. We are striving towards mobilizing the world for the future. By becoming partners in innovation, we are ready to shape a future that offers telecom services that bring us closer. 1. 2 Mission To achieve our mission by having: An organizational environment that fosters professionalism, motivation and quality * An environment that is cost effective and quality conscious * Services that are based on the most optimum technology * â€Å"Quality† and â€Å"Time† conscious customer service * Sustained growth in earnings and profitability 4. SERVICES OF PTCL Pakistan Telecom munication Company Limited not only Provides Conventional telephone facilities, it also offers optical fiber services to the private sector. We will briefly discuss below the product lines being offered by the PTCL.Basically PTCL divide their services into two parts. 1 Services for consumers2. Services for corporate customers 4. 1 Services for Consumers These services are basically for the common users (Individual/home users) those use telephone in their home/work place and they are basically non business users. a) New Telephone Connections: As mentioned earlier, PTCL is presently the only telecom company, who provided fixed-line telephony in the country. So whenever, any Private business concern or any individual needs a new telephone connection for provision of telephone service. ) Value Added Services: CLI (Caller’s Line Identification) Caller Line Identification (CLI): Calling line Identification (CLI) allow customers to identify the caller before picking up the phone rec eiver. To subscribe to CLI services, customer needs a telephone set with display capability or a CLI device attached to the phone. Thereby generating an account on I/N platform and any call made from that telephone will be charged to this account. The service will provide state of art technological facilities to the subscribers. 5. CUSTOMER CARE & CUSTOMER SERVICES DEPARTMENTPTCL has established its Customer Services Department at different levels the overview of the said department is as follows. Corporate  Customer  Care  Center  Operation  Region  Level Customer  Services  Centers  Tensile  Level Toll  Free  Help  Lines  for  Complaint  &  Enquiry now we briefly introduce the functions of these: Corporate Customer Care Center  to facilitate Corporate Customers PTCL has established Corporate Customer Care Centers at all Operation Regional Head Quarter Level, in all the meager cities countrywide. The Corporate Customers can get their problems res olved under one roof in a one window environment by dialing UAN 111-20 20 2.The Customer Relation Officers register the complaints & forward these to the related office. Customer Services Centers to facilitate consumers PTCL has established Customer Services Centers at all Tensile Level cities/offices. Here the consumers can use Fax Facility, Voice Telephony for  Local/NWD/ISD dialing. On divisional Offices Level duplicate phone bills may also be obtained from C. S. C’s. Toll Free Help Lines PTCL offers state-of-the-art call center network to its all type of valued customers for  convenient frequently asked Questions, Complaints regarding their services, T/No enquiry.The following three Toll Free T/Numbers are available for this purpose. a) 1236 (Service Activation) This toll free No is used to change the tariff packages of land line, WLL (V-fone),v PTCL phone n net service activation, & for Broad Band customers. The service activation is electronically ordered & activate d within 24 hours through concerned department) 1217 (Telephone Directory)This facility is also Toll Free & is used to obtain the telephone numbers of some specific subscribers (College, Govt. offices, Private offices etc. ).This is centralized & is being used as Telephone Directory) 1218 (Land Line Complaints 6. Projects and Assignments During Internship I was assigned to submit the daily market visit report to the consultant officer in which I had to find out the new costumers as well as to write down the complaints of the costumers regarding the products they use or any suggestions were always welcomed. Also I was assigned to meet at least 15 prospects and make them aware about Products and services like BB, Evo, IPtv, D-SET, H-set, Pstn, and Tab For this publicity I was trained for one week to make right publicity about the organization. . Recommendations: * Pakistan Telecommunication Company should Increase Publicity and Advertisement Activities. * Recruitment and selection opp ortunities should be increased. * Free Seminars should be organized. * They should not only focus on metropolitan cities but also should take close attention to the rural areas and small towns. * They should improve their Costumer care services. * To increase their sell activities they should create better strategies.

Ap World History And Understanding About The Origins Of...

Ana Adorable Book Review AP World History World History is learning and understanding about the origins of how culture around the world evolved. Having a more known perspective on the world from going into depth about the way people lived in the past interests me the most. The most important thing I want to know is why those people did what they did. What I don’t have interest in is the political history and trying to remember all the important dates with its right event. 8000 B.C.E. to 600 C.E.- The Beginning of Agriculture (8000 B.C.E.), Indo European Migration (4000-1000 B.C.E), The Beginning of Bronze Age early civilizations (3000 B.C.E.), Bantu Migration (1500 B.C.E. - 1000 C.E.), Iron Age (1300 B.C.E.) 600 C.E. to 1450 C.E.- persecution of Muslims (615 C.E.), Muslim Empire Extent (732 C.E.), Huang Chao Rebellion (903 C.E.), Fall of the Tang Dynasty (907 C.E.), The Black Death (1347 C.E.) 1450 to 1750- Bartolomeu Dias s voyage into the Indian Ocean (1488), Treaty of Tordesillas (1494), Spanish Conquest of Mexico (1519-1521), Foundation of Society of Jesus (1540), Thirty Years War (1618-1648) 1750 to 1914- Seven Years War (1754 - 1763), Establishment of 1st Colony in Australia (1788), End of the British Slave Trade (1807), Sepoy Rebellion (1857), Unification of Germany (1871) 1914 to the Present- WW1 (1914-1918), The Great Depression (1929-1942), Bombing of Pearl Harbour (1941), First Man in Space (1961), Vietnam War (1960-1973) Marvin Harris’Show MoreRelatedAmerican Popular Culture and Its Impact in a Globalized World8501 Words   |  35 PagesParis). 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